As we find ourselves, once again, in national lockdown, we want to reassure you thatwe are here to support you and keep you safe on the road.
The safety of our customers and staff is our priority, so, whilst things may look a little different (at least for now), we are here for you...
Reassurance on sanitisation
We would like to reassure you that we have reviewed every step of our customer journey, across both the service and sales departments, and strict measures have been put in place to ensure that we can confidently commit to PHE social distancing guidelines and keep you safe. We have developed and implemented our Station Garage Sanitisation Programme which ensures we maintain set standards in social distancing and hygiene best practice.
Please note that all customers are required to wear a facemask (unless exempt) when visiting the dealership for any reason.
Our Service Reception and Workshop
We have taken every possible step to facilitate our employees working from home. Where this is not possible, we reassure you that our employees on site all adhere to PHE guidelines on social distancing.
Whilst we are unable to invite customers into our Service Reception or waiting area, we do have a safe drop off zone and key drop where you can leave your vehicle for its workshop appointment.
Collect and Deliver
Our priority is keeping you and our staff safe. To minimise contact and enable you to stay home, we are offering our Collect and Delivery service. Our Aftersales Manager will contact you in advance of your appointment to ask some questions, confirm your vehicle collection time and to talk you through our process. Our driver will call you on the phone when he arrives at your home. You will be asked to leave your keys in a safe place for him to collect and he will then drive your car to the garage. We will maintain communication with you whilst your car is with us and inform you when your service is complete and when your car will be returned. We have implemented a hygiene process to ensure any touch points within the car, including keys are thoroughly cleaned before our driver departs and we carry out a full sanitisation of your vehicle before returning it.
SALES – our virtual showroom is OPEN!
Whilst we are unable to open our showroom doors once again our sales team remain fully active and able to respond promptly to your enquiries via telephone, email, social media, or the live chat function on our website. Please contact us with your queries and we would be happy to help.
Hosting zoom appointments and virtual tours over the past few months has become the new normal for us so we will be continuing to offer the sales experience in this safe and reassuring manner.
Virtual vehicle tours
Online vehicle reservations
Click and Collect/Deliver
Our Car2U service, including FREE national delivery (Ts&Cs apply)