Feedback and Complaints

Station Garage is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Station Garage to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.

An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you to Volkswagen Financial Services, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. Volkswagen Financial Services may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Volkswagen Financial Services may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.