As we gradually adapt to a new kind of normal, we want to reassure you that the safety of our customers and staff is our priority and we have several procedures in place to ensure we do our utmost to support this. We are still encouraging the use of facemasks, hand sanitising and social distancing at our dealership.
Reassurance on sanitisation
We would like to reassure you that we have reviewed every step of our customer journey, across both the service and sales departments, and strict measures have been put in place to ensure that we continue to adhere to guidelines and keep you safe. Our Station Garage Sanitisation Programme ensures we maintain set standards in social distancing and hygiene best practice.
Our Service Reception and Workshop
Our Service Reception and waiting area are now open to customers who wish to wait whilst their car is with us. However, if you would prefer to drop your car and keys and return later in the day, you are welcome to do so. We are very happy to keep in touch and provide an update on the progress of your vehicle appointment.
Collect and Deliver
We continue to offer a free Collect and Deliver service. One of our aftersales team will contact you in advance of your appointment to ask some questions and confirm your vehicle collection time. We will maintain communication with you whilst your car is with us and inform you when your service is complete and when your car will be returned. We have implemented a process to ensure any touch points within the car, including keys are thoroughly cleaned before our driver departs and we carry out a full sanitisation of your vehicle before returning it to you.
Whilst our showroom doors are open, we would prefer to operate by appointment only so you can safely spend time with the vehicles and your Sales Executive. Our sales team are able to respond promptly to your enquiries via telephone, email, social media, or the live chat function on our website. Please contact us with your queries and we would be happy to help and book you in for a test drive.
Hosting zoom appointments and virtual tours over the past few months has become the new normal for us so we will be continuing to offer the sales experience in this safe and reassuring manner if you would prefer.
Virtual vehicle tours
Online vehicle reservations
Click and Collect/Deliver
Our Car2U service